Our Commitment to Customer Satisfaction

At Kilau Sejati, we strive to provide you with the highest quality tools and equipment. However, we understand that there may be instances where you need to return a product. Our return policy is designed to be fair, transparent, and customer-friendly.

Returns and Exchanges

If you are not completely satisfied with your purchase, you may request a return or exchange within 7 days of receiving your order. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as you received it.

How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact our customer support team at support@kilausejati.com within 7 days of receiving your order.
2. Provide your order number and a brief explanation of the reason for the return or exchange.
3. Our customer support team will guide you through the return process and provide you with a return shipping label (if applicable).
4. Ship the item back to us in its original packaging, including all accessories and documentation.

Refunds

Once your return is received and inspected, we will process your refund within 5 business days. The refund will be issued to the original payment method used for the purchase.

Contact Us

If you have any questions about our return policy or need assistance with a return or exchange, please contact our customer support team at support@kilausejati.com. We are here to help!